Effective Date: September 25, 2023
1. Introduction
Welcome to South Indian Market! We want to ensure your complete satisfaction with every purchase you make from us. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds. Please read it carefully to understand your rights and obligations.
2. Eligibility
To be eligible for a return and refund, please ensure the following:
- Your request is made within 3 days from the date of purchase.
- The product is in its original condition, with all tags, packaging, and accessories intact.
- You have a valid proof of purchase (e.g., order confirmation or receipt).
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at southindianmarket502@gmail.com with your order number, a brief description of the reason for the return, and clear photos of any issues with the product.
- Approval: We will review your request and notify you of its approval or rejection.
- Return Instructions: If approved, we will provide you with return instructions, including the return address.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refund Method: Refunds will be processed to the original payment method used during the purchase.
- Timing: Please allow 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
6. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Undergarments: Including but not limited to underwear, socks, and swimwear.
- Personalized Items: Products customized or personalized with specific designs or names.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.
8. Contact Us
If you have any questions or need assistance with returns and refunds, please contact us at:
South Indian Email: southindianmarket502@gmail.com Address: House Number 16, C-Block, Kuvempunagar, 1st Cross, Bellary 583104, Karnataka, India
9. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.